Refund & Return Policy
1. Return window
You have 30 days from the delivery date to start a return. Requests made after 30 days cannot be accepted, except where a manufacturer warranty applies.
2. Accepted reasons for return or refund
Where the fault is ours — we pay return shipping and refund in full, including tax
| Reason | What it covers |
|---|---|
| Damaged in transit | The item or its packaging was damaged before it reached you |
| Defective or faulty | The item does not work, or stops working, through no fault of yours |
| Wrong item received | You received a different product, colour, length or model than you ordered |
| Item not as described | The product materially differs from its listing, photos or specifications |
| Missing parts or accessories | Cables, adapters, mounting hardware or documentation were missing from the box |
| Order never arrived / lost in transit | Tracking shows no delivery, or a delivered parcel cannot be located |
Where you have changed your mind — return shipping is at your cost
| Reason | Conditions |
|---|---|
| Changed your mind | Item unused, undamaged, complete, in its original packaging with all inserts |
| Size, fit or compatibility issue | Item unused and in original packaging — for example a case or cable that does not fit your device |
| Ordered the wrong item | Item unused and in original packaging |
| Duplicate order | Contact us before opening; unopened items only |
3. Conditions
To be accepted, a returned item must be:
- In its original packaging, with all inserts, manuals, cables, adapters and accessories
- Unused and undamaged, except where you are returning it because it arrived damaged, defective or incorrect
- Accompanied by a valid Return Authorisation (RA) number issued by us
- Received by us within 14 days of the RA number being issued
4. Exclusions — items we cannot accept
- Final sale and clearance items, where clearly marked as such on the product page
- Hygiene-sensitive items where the seal has been opened — including in-ear headphones, earbuds, earbud tips and any item worn in or on the ear
- Items damaged by the customer — including physical damage, liquid damage, damage from incorrect voltage or incompatible devices, and damage from attempted repair or modification
- Items with removed, defaced or altered serial numbers, security seals or manufacturer labels
- Items returned without original packaging, where the return reason is change of mind
- Gift cards
- Items returned after the 30-day window
- Items returned without an RA number
Where an item arrives damaged, defective, incorrect or not as described, none of the packaging or “unused” conditions apply — send it back as it reached you.
5. How to return an item — step by step
Step 1 — Request authorisation. Email support@thegadgetdrawer.shop within 30 days of delivery with the subject line Return Request and your order number. Include the items you are returning and the reason.
Step 2 — Send photos, if applicable. For a damaged, defective, incorrect or incomplete item, attach clear photos of the item, any damage, and the shipping label and outer packaging. This lets us approve most claims the same day.
Step 3 — Receive your RA number. We respond within 1 business day with a Return Authorisation number and the return address. If the fault is ours, we include a prepaid return label. Do not ship anything back before you have an RA number — unauthorised returns cannot be identified and cannot be refunded.
Step 4 — Pack the item. Repack it securely with all original packaging and accessories. Write the RA number clearly on the outside of the parcel. Use a trackable service — for change-of-mind returns you are responsible for the item until it reaches us.
Step 5 — Ship it back. Send to the address on your RA email. The parcel must reach us within 14 days of the RA being issued.
Step 6 — Inspection. We inspect returns within 2 business days of arrival and email you the outcome.
Step 7 — Refund. Approved refunds are issued to your original payment method within 7 business days of us receiving the return.
6. Refunds
Processing time: 7 business days from the day your return arrives with us.
Refunds go to the original payment method only. After we process the refund, your bank or card issuer typically takes a further 3–10 business days to post it to your statement — that period is controlled by them, not by us.
| Situation | Refunded |
|---|---|
| Damaged, defective, wrong or not as described | Full item price + tax + any return shipping you paid |
| Order lost in transit | Full order value |
| Change of mind, size/fit, wrong item ordered | Full item price + tax (return shipping at your cost) |
Because shipping to you is always free, there is no outbound shipping charge to deduct in any scenario.
7. Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order — this avoids waiting for the return to arrive before the replacement ships. For a damaged, defective or incorrect item, we will ship a direct replacement at no charge as soon as your claim is approved; you do not need to wait for the return to reach us.
8. Cancelling an order
You can cancel a full-price order at no cost any time before it is dispatched. Email us with your order number as soon as possible — orders are processed within 1–2 business days, so act quickly. Once dispatched, an order must be handled as a return.
9. Late or missing refunds
If 7 business days have passed since your return was delivered to us and you have not received a refund confirmation, email us with your RA number and return tracking number and we will investigate immediately.