Payment Policy
Accepted payment methods
We accept Visa, Mastercard, American Express, Discover, JCB and Diners Club, plus any digital wallets shown at checkout. All available methods are displayed on the checkout page before you confirm your order.
Currency
All prices are listed and charged in US Dollars (USD). We ship within the United States only, so no currency conversion applies.
When you are charged
Your payment method is authorised when you place the order and captured when the order is accepted, normally within a few minutes. If we cannot fulfil your order, the authorisation is released or the charge refunded in full.
Payment security
Card details are entered directly into our payment processor’s secure, encrypted fields. We never see or store your full card number, expiry date or security code. Our processors are PCI-DSS compliant and all transactions travel over TLS.
Sales tax
Applicable state and local sales tax is calculated at checkout based on your shipping address and shown as a separate line before you confirm payment.
Declined payments
A payment may be declined for insufficient funds, an incorrect billing address, an expired card, a daily limit, or your bank’s fraud controls. We do not receive the specific reason. If a payment fails: check that the billing address matches your card statement exactly, try another card, or contact your bank. Orders with a failed payment are not processed and no items are reserved.
Pending authorisations
If you see a pending charge for an order that failed or was cancelled, this is a temporary authorisation hold, not a completed charge. Your bank releases it automatically, usually within 3–7 business days. We cannot release a hold faster; only your bank can.
Duplicate charges
If you believe you have been charged twice, email support@thegadgetdrawer.shop with your order number and a screenshot or statement showing both entries. Verified duplicates are refunded in full within 7 business days.
Pricing and errors
Prices may change at any time before you place an order. Once an order is confirmed, the price you paid is the price honoured. If an item is listed at a materially incorrect price because of a technical or human error, we may cancel the order and refund you in full; we will contact you before doing so.
Fraud prevention
We screen orders for fraud. We may ask you to verify your identity or billing details before we ship, and we may cancel and refund any order we reasonably believe to be fraudulent.
Chargebacks
If something is wrong with your order, please contact us first — most issues are resolved within one business day. Filing a chargeback before contacting us delays resolution, because the funds are frozen while the bank investigates. We respond to all chargeback notices with full order, payment and delivery documentation.